Returns & Exchanges


We reserve the right to change all or some of the contents or packaging to provide an item of equal or greater value without notice. All products are subject to availability. Products may be delivered in bud to ensure longer life. Bouquet contents may be harmful if eaten or cause skin irritation - please contact us if you require further information before submitting an order.

Our roses are shipped with guard petals intact to protect the flower during transit. Upon receipt please remove any brown, dark or discoloured outer guard petals.


A standard flower delivery charge will be added to your order for deliveries anywhere on mainland UK and for courier/named day delivery please view our delivery options.


The reproduction of colours of our products are as accurate as the photographic, Computer Screens and production process will allow.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.


Cancellations for flowers and plants can only be accepted if received 48 hours before the requested delivery date. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received by us on the following working day. For practical reasons, flowers are non-returnable.

For most items you have the legal right to cancel your order within 14 days of receiving the goods. However this does not apply to certain items which we have made, personalised or customised specifically to you. It also does not apply to perishable goods.
Due to their nature, these offers are subject to availability. In the event of supply difficulties, we will substitute flowers or packaging of equal quality and value.

For personalised gifts, due to the personalised nature of the product, cancellations can only be made prior to production. If it is possible to cancel your order we will make every effort to do so. Once the product has been personalised, orders cannot be cancelled.

Contact Us

Our Customer Service team are more than happy to help. If you require any information or have a problem with something you have purchased from us, you can contact us on 0116 319 4830 or email us at

Orders and Payments

For your order to be processed and delivered on the required date, you must supply us with all the relevant details of the recipient including full delivery details.

Your order will only be processed if full payment details are given. All orders made on are processed by Worldpay.
Your order will be acknowledged via e-mail confirming your details if you enter a correct e-mail address, on the understanding that delivery is subject to availability. You will also be issued an order reference number for any future correspondence. Acceptance of the order will take place on the allocation of the goods to your order.

Payment may be made by any of the methods indicated on the flowers payment page and will be debited when you place your order. If any credit or debit card offered for payment is declined by the card provider, we will make every effort to contact you on the number given at the time of ordering for an alternative form of payment. If, for whatever reason, we are unable to contact you and an alternative form of payment is not provided, the order will be cancelled. The following payment methods are accepted by Paypal, Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron, Maestro and JCB and handled in Pound Sterling.

You will be charged the current price for buying goods from our website on the date you place your order. All prices are displayed on our website and are inclusive of VAT. We do our best to make sure that prices are correctly shown but very occasionally an error may occur due to systems failure. If this should happen or the VAT rate changes, we will correct the price and ask you to confirm whether or not you wish us to complete your order.

Returns and Replacements

Fresh flower cancellations and changes are possible up to 48 hours prior to delivery however due to the perishable nature of many products you are advised to make any complaint within 1 working day of the delivery date of your products.

We guarantee seven days freshness for your flowers, plants or associated items from the date of delivery. If any flowers arrive damaged, die or wilt within seven days of delivery please contact us at

If we send you a product that you have not ordered please contact us directly on 0116 319 4830. Flowers and Plants can only be returned if found to be faulty. Your statutory rights are not affected.

For personalised items, due to the personalised nature of the products unwanted goods cannot be returned. This does not affect your statutory rights. Replacements and refunds will be dealt with on a case by case basis and will be at our discretion. Products can be returned if they are found to be damaged or faulty, however any such complaint must be made within 14 days of receipt. Please contact us before returning an item so we can advise you on the best way to do this.

Cancellation By Us

We reserve the right to cancel the contract between us if:

- We have insufficient stock to deliver the products you have ordered
- The price or description of the products was listed incorrectly due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by email and refund any sum paid by you to your credit or debit card. We will not be obliged to offer any compensation for loss or disappointment suffered by you.
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