Our Promise To You

Flowers from us by us 

At the Flower Rooms we are a real florist. When you place your order with us or over the phone, it comes directly to us to create your flowers. If you have an issue or changes needed to your order - you can speak directly to the florist creating your order. No relay service not only means a high standard of quality from us but also no extra costs. 

7 day freshness guarantee 

We aim to send all our flowers in bud so they arrive with have plenty of time to bloom and extend their lifespan. If our flowers do not last, we will happily send a complimentary replacement bouquet. Please ensure a photo of the flowers is received within the 7 days.

Special occasion delivery guarantee 

For any special occasion, we guarantee that all flowers leave us on time and are delivered. If our courier does not get to you as promised we will provide you with a full refund. 

Long Lasting Flowers

You can be sure that our flowers have a long life span. They are cut at just the right moment to ensure long vase life & beautiful blooms.

The Flowers you order are the flowers we deliver 

We ensure all our flowers are of the finest quality and that each hand crafted bouquet is what you ordered. Rare occasions that we ever need to substitute any stems, we will use flowers of a higher value.

Nature’s Packaging

As extra protection we leave excess leaves and outer petals intact to protect the delicate flowers during transit. Nature’s own protective packaging.

Nationwide Next Day Delivery 

All our hand-tied can be delivered via Next Day tracked delivery. They will arrive with flower food and care instructions.

Excellent Customer Support

Our florists are always happy to help with any order changes or amendments. As we create your flowers you can contact our expert florist’s direct for bespoke orders or advise on flowers. Please phone 0116 319 4830 Monday-Friday 9:30-4:30pm or email direct to help@the-flower-rooms.co.uk

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