Contact Us


We take great care to ensure that our flowers & gifts leave us in perfect condition and to help them stay that way, all bouquets that are not delivered by our own driver will arrive securely boxed complete with flower care instructions and flower food.

If you are in any way disappointed with our flowers or service contact us as soon as possible.

You can contact us on: 0116 319 4830 or email us at
Finally you can also write to us at:
The Flower Rooms
Gilroes Lodge,
Groby Road,
LE3 9QG.

Our customer service phone line is personally operated between 9:30am and 3:30pm GMT/BST Monday to Friday and 10:30am to 2pm on Saturday & Sunday.
We aim to respond to customer service matters within one working day and resolve all complaints within three working days.

If you have any cause for complaint this must be received within 7 days after the dispatch of your item.

For any complaints regarding Royal Mail first class delivery please note that we cannot guarantee an exact delivery date.

Calls may be monitored for training purposes to ensure we maintain our high level of service.

Bespoke Wedding Quote
Discover the perfect flowers for your picture-perfect wedding. Hand-crafted arrangements to make the entire day yours, from your bridal bouquets and buttonholes to arrangements and displays for the venue. With expert florists to personalise your flowers to suit any theme, venue and budget. Book your appointment now or request a quote by contacting us direct on 0116 319 4830 or

Funeral Tributes
At such a difficult time, we would like to support you in choosing your floral tribute and helping you with any questions you may have. Sometimes talking can be too difficult at this time if preferred you can send your details by email to or contact us direct on 0116 319 4830.
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